Basic information about the company:
Business name: Željko Ražnatović PR Ražnatović Trade
Headquarters: Gunduliceva 38 Belgrade Zemun
MB: 66095665 PIB: 112427719
Email: raznatovictrade@gmail.com
Tel: 062553404
If you have any questions regarding the order or in case of complaints or cancellations, contact us. These general terms of use refer to the use of the website URL http://lineagen.store/ (hereinafter: "Lineagen") and are written in accordance with the positive regulations of the Republic of Serbia.
The Terms govern the operation of Lineagen and the Store, and the legal relationship between Lineagen registered users (hereinafter: “Users”) and buyers of products, goods or services (hereinafter: “Customers”). By using the Lineagen store, you confirm that you agree to the terms of use.
1.What is a Lineagen store?
The Lineagen store is a website dedicated to selling digital video games.
2. A bid
The product offer at Lineagen stores may change from time to time due to the nature of the business. Prices of individual products can be regular prices, special prices, or discounted prices. Photos, images or video material published within the offer are the property of Željko Ražnatović PR Ražnatović Trade or its suppliers and business partners. Photos, images or video material published within the offer are exclusively symbolic and given only for information, and may deviate from the actual appearance of the product. Zeljko Raznatovic PR Raznatovic Trade sells products online and sells them on the territory of the Republic of Serbia. Products ordered through the Lineagen store are delivered exclusively on the territory of the Republic of Serbia.
Registration procedure
To register at Lineagen stores, a user must be at least 18 years old. In order for the user to be able to shop within the Lineagen store, he can register and create his account. When registering and creating your account, the user enters the following information: name and surname, e-mail, phone and delivery address of the product.
After entering the above data, the user receives an e-mail with a confirmation of the order and an email to confirm registration. The user needs to confirm by clicking on the appropriate field in the email and then create a password. Lineagen Store is not responsible for the accuracy of the data entered by the user / customer. If there is a change in the data, the user is obliged to update his user account or to inform us about the changes via email address: raznatovictrade@gmail.com.
As a registered user, after entering his username and password, the customer has an insight into current and previous purchases within his user account. The registered user has the option to go to the payment selection page without re-entering their personal data. Shopping in the Lineagen store is possible without registration and creating a user account.
Ordering and delivery
Purchases through the Lineagen store are possible for registered and unregistered users. Products are ordered electronically. By pressing the Buy button, the selected product is added to the consumer basket. After concluding the order, an email will be sent to the email left by the Buyer as a contact, that the order has been received by Zeljko Raznatovic PR Raznatovic Trade. If the Buyer does not receive such a confirmation, it is necessary to check the correctness of the e-mail address he left as a contact or to report the problem to the email address raznatovictrade@gmail.com
Željko Ražnatović PR Ražnatović Trade reserves the right to check the data provided by the User when creating the order in order to validate them and to contact the Buyer by e-mail or telephone in case there is a certain contradiction or ambiguity in the registered data of the Buyer or by way of correcting them and the most efficient realization of the delivery of ordered products.
The seller also reserves the right to, if not able to deliver all ordered products, deliver available from selected products. The Buyer will be notified by email (or phone) indicating the delivery of the remaining products by the Seller. Željko Ražnatović PR Ražnatović Trade reserves the right to cancel the order due to technical and other reasons, of which the Buyer will be notified by email specified during registration or by phone.
Upon receipt of the order and validation of data on the Buyer or the order, the Seller proceeds to process the order. The buyer pays the price to Zeljko Raznatovic PR Raznatovic Trade, and together with the product, an invoice, a notice and a withdrawal form are delivered to him. It is considered that the distance selling contract is concluded between Željko Ražnatović PR Ražnatović Trade (bidder) and the Buyer signed at the moment when Željko Ražnatović PR Ražnatović Trade confirms the order and the Buyer receives the first e-mail about the status of his order.
The buyer is the person whose data is stated in the order. Customer information cannot be changed after sending the order.
Product prices
The prices of all products displayed on the Lineagen store are determined in advance and are stated together with the corresponding VAT. Prices are valid for all customers only and exclusively for the duration of the offer, only on this website and only under these General Terms and Conditions.
We reserve the right to change the price. Prices are rounded to two decimal places.
Payment by payment cards (You set this part if you have activated card payments in your online store) Payment is possible with payment cards only in RSD currency. The last step of the payment is realized on the Bank's website where you enter your payment card information.
The total amount and shipment number are entered automatically and cannot be changed. After a successful purchase, you will be returned from the Bank's website back to the Lineagen store with confirmation that the purchase was successful. If there is an error related to the transaction, you will be returned to the Lineagen store with a notification of the failed transaction. All payment card data is encrypted and exchanged directly between the Customer and the Bank's server of payment card processors, and their security or confidentiality of data is guaranteed and provided by the Bank.
When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern technology. Data security at the time of purchase is guaranteed by the payment card processor. The processor for the purchase with Payment Cards is the Bank, so the complete billing process is performed on the bank's website.
At no time are payment card data available to the Zeljko Raznatovic PR Raznatovic Trade system, so Zeljko Raznatovic PR Raznatovic Trade will not be responsible for their misuse. Zeljko Raznatovic PR Raznatovic Trade completely disclaims any responsibility for damage that may occur to the User and / or third parties due to unauthorized or unauthorized use of the payment card or any misuse of the same (stolen payment card, use of payment card without the knowledge of its owner, etc. ). In this case, Zeljko Raznatovic PR Raznatovic Trade will not refund the funds paid.
Željko Ražnatović PR Ražnatović Trade is not responsible for interruption of internet connection or unavailability of payment card processors. Željko Ražnatović PR Ražnatović Trade will, in accordance with the applicable legal regulations, take all available measures in order to protect data on the Customer, as well as data on the payment of e / invoices. This information will be considered a business secret and will be available only to employees who need this information to do their job. Željko Ražnatović PR Ražnatović Trade will not use the stated data on the Buyer for the purpose of submitting advertising notices to its and / or third parties, unless the Buyer has given his explicit consent to the same. The user can send all complaints about the payment to the e-mail address raznatovictrade@gmail.com.
Protection of confidential transaction data
When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using SSL protocols and PKI systems, as currently the most modern cryptographic technology.
Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is performed on the bank's website. At no time is payment card information available to our system.
Conversion statement
All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). The middle exchange rate of the National Bank of Serbia is used for informative presentation of prices in other currencies.
The amount for which your payment card will be charged will be expressed in your local currency through conversion into the same at the exchange rate used by card organizations, which we cannot know at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our site. Thank you for your understanding!
Delivery of goods and possible restrictions
Your order will be delivered within 1 to 3 working days from the day Zeljko Raznatovic PR Raznatovic Trade confirms the order. Goods are delivered to the e-mail address you provided during registration. If you have a problem with the delivery of goods, you can contact us at the e-mail address: raznatovictrade@gmail.com
Complaints and refunds
The buyer can file a complaint to the seller in order to exercise his rights, as well as due to incorrectly calculated prices and other shortcomings. If you have a problem or question with the device purchased through our website, you can contact us on 062553404 on working days from your 9 am to 5 pm.
The buyer is obliged to inspect the delivered goods immediately upon receipt and to immediately inform the supplier about any possible defects. The consumer can file a complaint electronically to the e-mail address: raznatovictrade@gmail.com with the delivery of the invoice for inspection or other proof of purchase (copy of invoice, slip, etc.).
The seller is obliged to issue a written confirmation to the consumer or to confirm the receipt of the complaint electronically, ie to announce the number under which his complaint is registered in the records of received complaints.
The seller is obliged to respond to the buyer in writing or electronically without delay, and no later than within eight days from the day of receipt of the complaint. The deadline for resolving the complaint is 45 days.
In case of return of goods and return of funds to the Buyer who previously paid with one of the payment cards, Zeljko Raznatovic PR Raznatovic Trade is obliged to make the refund exclusively through VISA, EC / MC and Maestro payment methods, which means that the bank will request Zeljko Raznatovic PR Raznatovic Trade make a refund to the cardholder's account.
User notices
If you have any questions or comments regarding this site, please send a message to raznatovictrade@gmail.com
Disclaimer
Despite our efforts to make the offer as accurate and up-to-date as possible, it can happen that product information changes so quickly that we cannot correct or change it and that it is still unchanged in Lineagen stores. If an order for such a product is placed, the Buyer will be notified of the changes and the sale will be terminated.
In the event that certain products are unavailable, we will notify the customer and allow him to cancel the purchase or make a purchase of another available product. If the Buyer has already paid for the product that is not available, the money will be refunded.
Data accuracy
Zeljko Raznatovic PR Raznatovic Trade strives to keep the information published on the Lineagen store accurate and up-to-date, but does not give any guarantees or promises that it really is, nor does it bear any responsibility or consequences, direct or indirect, arising from the assumption of users of Lineagen store information.
Yes they are. In case you notice any irregularity, please inform us by e-mail raznatovictrade@gmail.com in order to avoid possible inconveniences.
Site changes
Željko Ražnatović PR Ražnatović Trade reserves the right at any time, temporarily or permanently, in whole or in part, to modify or discontinue this site without prior notice or to limit the availability of the site to certain persons or geographical area.
Changing the terms of use
Zeljko Raznatovic PR Raznatovic Trade may at any time, without prior notice, amend or supplement these terms of use. Such changes are binding for you, so it is recommended to periodically visit this page and find out about them. By continuing to use any services of the site, you agree to accept all subsequently published terms and conditions of use.
Jurisdiction and application of RS law
In the event of a dispute arising from the application of these General Terms and Conditions and in connection with the purchase of products on this website, the contracting parties shall endeavor to resolve the dispute amicably.
If the contracting parties do not resolve the dispute amicably, the jurisdiction of the really competent court in Belgrade shall be agreed upon with the application of the law of the Republic of Serbia.
Personal data protection
On behalf of Lineagen, we are committed to protecting the privacy of all our customers. We collect only the necessary, basic customer data and data necessary for business and informing users in accordance with good business practices and in order to provide quality service.
We give customers a choice including the ability to decide whether or not they want to be deleted from the mailing lists used for marketing campaigns. All customer data is strictly kept and is available only to employees who need this information to do the job. All employees of Željko Ražnatović PR Ražnatović Trade (and business partners) are responsible for respecting the principles of privacy protection.
Zeljko Raznatovic PR Raznatovic Trade in terms of processing personal data collected by performing the activity of selling products through this website or in terms of delivering advertising messages in all respects in accordance with the law on personal data protection, which is specifically defined by relevant documents contained on this website.
RIGHTS AND OBLIGATIONS OF THE BUYER WHEN SHOPPING DISTANCE
Dear customers, We would like to inform you that according to the Law on Consumer Protection (Official Gazette of RS, No. 62/2014 and No. 6/2016), purchases through our website http://lineagen.store/ are considered distance selling. The Law on Distance Selling establishes the right of a buyer, who is considered a consumer (a natural person who buys a product to meet his individual needs, and not to perform activities) to withdraw from the Contract within 14 days from the day the product was delivered to the state , ie to the state of the person designated by the buyer and not the carrier.
When the Buyer orders several types of goods to be delivered separately with one purchase order, the period of 14 days begins to run when the last type of ordered goods reaches the Buyer's country, ie a third party designated by the Buyer, which is not the carrier. When the delivery of goods consists of several shipments and parts, the period of 14 days begins to run when the last shipment or part, arrived in the country of the Buyer, or a third party designated by the Buyer, who is not a carrier.
The buyer exercises the right to withdraw from the contract, a statement given on a special form for withdrawal from a distance contract. When withdrawing, the buyer may, but need not, state the reasons for withdrawing. The consumer has the right to withdraw from the contract concluded at a distance, ie outside the business premises within 14 days, without stating the reasons and additional costs, except for the costs referred to in Art. 34 and 35 of this Law (hereinafter: withdrawal from the contract).
The buyer is obliged to return the product without delay, and no later than within 14 days from the day when he sent the withdrawal form. Direct costs in case of cancellation are borne by the buyer. After the expiration of the period of 14 days from the day when he sent the withdrawal, the product can no longer be returned.
The consumer has no right to withdraw from the contract in case of:
1) deliveries of goods produced according to special requirements of consumers or clearly personalized;
2) deliveries of goods or provision of services whose price depends on changes in the financial market which the trader cannot influence and which may occur during the withdrawal period;
3) deliveries of goods that are subject to deterioration of quality or have a short shelf life;
4) deliveries of sealed goods that cannot be returned due to health protection or hygienic reasons and which are unsealed after delivery;
5) delivery of goods which, after delivery, due to their nature are inseparably mixed with other goods; Out-of-court settlement of consumer disputes is a way of resolving disputes between consumers and traders, through mediation or arbitration, in accordance with the laws governing mediation and arbitration. The trader accepts out-of-court settlement of possible consumer disputes in advance.
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to the product that are the result of inadequate handling of the product, ie. the buyer is solely responsible for the impaired value that arises as a result of handling the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, characteristics and functionality.
If it is determined that a defect or damage to the product has occurred through the fault of the buyer, the refund of the price will be refused and the product will be returned to him at his expense.
In case of legal withdrawal from the contract, the Seller is obliged to return to the Buyer without delay the amount paid by the Buyer under the contract, and no later than within 14 days from the day when he received the withdrawal form.
The Seller may defer the refund until it receives the returned goods, or until the Buyer provides proof that he has sent the goods to the Seller, whichever comes first. Complaint procedure We hereby inform you that you can make a complaint about the purchased goods in the following ways:
By sending a completed form
e-mail to: raznatovictrade@gmail.com
